Thank you for shopping with StableGrip. We stand behind the quality of our products and want to ensure a clear, straightforward experience if you need to return or exchange an order.
Returns & Eligibility
Our return policy is valid for 60 days from the date you receive your product. If 60 days have passed since delivery, we unfortunately cannot offer a refund or exchange.
To be eligible for a return:
- The item must have a functional defect (we do not offer refunds for change of mind, except under special consideration in exceptional circumstances).
- The item must be in its original packaging.
- You must provide a valid receipt or proof of purchase.
Non-Returnable & Exempt Items
The following items cannot be returned:
- Gift cards
- Custom-made products
- Downloadable software products
- Intimate or sanitary goods, health, and personal care items
- Perishable goods (e.g., food, flowers, magazines)
- Hazardous materials, flammable liquids, or gases
Order Cancellations
Cancellations are only accepted for full-priced items within 60 minutes of placing your order.
Because we process orders rapidly, cancellations are strictly time-sensitive. If you need to cancel within this 60-minute window, please email us immediately at [email protected].
Refund Process
- Inspection & Approval: Once your return is received and inspected, we will email you to confirm receipt and notify you whether your refund has been approved or rejected.
- Payout: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a few business days.
- Deductions: Original shipping costs are non-refundable. The cost of shipping will be deducted from your final refund amount.
Note: Final refunds are issued only after we have confirmed receipt of the returned item and verified that all return conditions have been met.
Late or Missing Refunds
If you haven’t received your refund yet:
- Re-check your bank account balance.
- Contact your credit card company (it may take some time before the refund is officially posted).
- Contact your bank, as processing times vary.
- If you have completed all of these steps and still have not received your refund, please contact us at [email protected].
Exchanges
We only replace items if they are defective or damaged. If you need to exchange a item for the same product, please send an email to [email protected].
Return Shipping Instructions
- Shipping Costs: You are responsible for paying your own shipping costs to return an item.
- Transit Times: Delivery times for exchanged products may vary depending on your location.
- Tracking & Insurance: If you are shipping an item valued over $10, we strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Questions or Support?
Please reach out to our team at [email protected].